We will automatically send a confirmation email after you place an order. If you can't find it, please check whether your email address is consistent or has been classified as a spam mailbox.

If you still cannot find your order confirmation email, please email us and we will investigate further.

You can contact us directly via the email address Service@custype.com or click the chat link in the lower right corner to make changes.

You can check common parcel delivery locations such as your mailbox, door area, lawn or neighbor's house. In addition, you can also ask your friends or family if they have signed for the parcel on your behalf. If you still haven't received it, please contact us in time.

We offer a 30 days return & exchange policy and want to make sure your 100% satisfied shopping experience with Custype. For more details just click " Refund Policy" or ”Contact us“”

Please follow the below steps to indicate which iPhone model you carry: 

1. Go to "Settings" app

2. Please find the "Genetal" option 

3. Click "About"

4. Under device info, you'll see your Phone Model

Please reach out to service@custype.com if you have any additional questions. 

We will describe the size of each product in the product description. If it is not filled in, you can contact customer service directly to find out.

Currently we mainly focus on iPhone cases and Samsung cases, but we support customization of other styles, please contact us to learn more!

Different cases are made of different materials but most are microfiber leather

iPhone 16 Pro Max

iPhone 16 Pro

iPhone 16 Plus

iPhone 16

iPhone 15 Pro Max

iPhone 15 Pro

iPhone 15 Plus

iPhone 15

iPhone 14 Pro Max

iPhone 14 Pro

iPhone 14 Plus

iPhone 14

iPhone 13 Pro Max

iPhone 13 Pro

iPhone 13

iPhone 12 Pro Max

iPhone 12/12 Pro

iPhone 11 Pro Max

iPhone 11 Pro

iPhone 11

Sure! You can detach it and carry Custype like a regular phone case when you may not need the strap.

Yes, the straps are either fixed length or adjustable, the buckle can be adjusted arbitrarily to the suitable length.

Custye's patented crossbody wallet case is designed to protect your credit cards and cash by placing your essentials in phone back. All-round zipper purse make sure ensure your card is completely enclosed. And the RFID lining keeps everything safe From Skimmers, the sleek and functional iPhone Case is a travel, shopping and walking must-have.

Custype does offer a selection of straps or pouch for individual purchase. Our products will be updated from time to time. If you do not see the product you are looking for, unfortunately it may be temporarily out of stock or not sold separately. To see our current selection, please click " Accessories"

Most cases can work with wireless charging. As the thickness of each case type varies, please check the product description or contact us for accurate information.
Or you can click Wireless Charging Cases to select your favorite product.

We support free shipping, except that some countries cannot deliver free due to regional and policy reasons. Please "Contact us" for details.

Shipping time depends on the product you purchase and the destination location as a different product has different production time.If you would like to know the estimated delivery time and shipping fee, Please click to view the shipping policy, or contact us.

We can manually change the order for you before sending it. Please contact our customer service for details. service@custype.com

We will refund you within three working days after receiving the product, and the money will generally be returned to the original account within three working days.

We accept all major Credit/Debit Cards, along with PayPal, Apple Pay, Klarna, After Pay and Google Pay for diverse and convenient payment choices. Please click Payment Method for details.

After you become a loloyal, we will give you points. After you place an order, you will be given corresponding points according to the order amount. You can redeem points for coupons and free products. You can click loloyal to redeem.

Please ensure all information is accurate and free of spelling errors. Avoid using abbreviations for cities, and do not include state information in the city field. If your details are correct but payment is still not processing, please contact us, and we will respond shortly.

We supper welcome fashion, attitude and personal views on life, no matter Mens or Womens. If you want to be a Custype ambassador, please email us to: Service@custype.com

Join our affiliate program and share your link or coupon to promote our products. Earn a 15% commission on each order you refer and receive timely payments.You can click Affiliate Program to apply.