Shipping policy

All orders placed with standard shipping are processed to ship within 1 to 2 business days (including weekends and holidays) after receiving your order confirmation email. 


Delivery Time = Processing Time + Shipping Time.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check the status of your order. Please allow up to 1-2 days of processing time and update the tracking number.

Tracking

Once your order is shipped, you will receive an email from us containing the tracking information. Tracking information is also available on your "Order Details" page.

Once the package gets taken from us, it travels to the DHL courier center, where it gets scanned and starts updating tracking status, and it is not unusual for a shipment to go more than 24 hours without an update while in transit.


For USPS, DHL, FedEx, and UPS, You can track your parcel at Track Your Order page.


Free Standard Shipping and Estimates Days:

Country/Region Shipping Time Shipping Method
US 6-12 Business Days US Shipping
Canada 8-12 Business Days Standard Shipping
EU/UK/France/Germany/Italy 4-7 Business Days Standard Shipping
HK/Taiwan, China 2-3 Business Days Standard Shipping
Japan 3-6 Business Days Standard Shipping
Philippines 6-9 Business Days Standard Shipping
Malaysia/Singapore 2-4 Business Days Standard Shipping
Thailand 7-10 Business Days Standard Shipping
Rest of World 8-10 Business Days Standard Shipping

For the sake of logistics timeliness and customer experience, the following countries do not support free shipping:

Indonesia, Saudi Arabia, Norway, Liechtenstein, Azerbaijan, Bahrain, Kuwait, Qatar 

Expedited Shipping Rates and Estimates Days:

Country/Region Cost Shipping Time Shipping Method
US $29 5-8 Days Expedited Shipping
EU $29 3-5 Days Expedited Shipping
Philippines $25 2-4 Days Expedited Shipping
Canada $25 4-6 Days Expedited Shipping
Norway $25 3-5 Days Expedited Shipping
Kuwait/Qatar/Bahrain $19 4-6 Days Expedited Shipping
United Arab Emirates $25 4-6 Days Expedited Shipping
Liechtenstein/Azerbaijan/Bahrain $19 4-5 Days Expedited Shipping
Saudi Arabia $10 6-9 Days Expedited Shipping
Indonesia $29 6-9 Days Expedited Shipping
*TAXES/DUTIES MAY BE DUE UPON RECEIPT of international orders


* The Delivery Time is calculated based on the shipping date, not the order date. The actual shipping date can be delayed due to invalid shipping addresses, weekends/holidays, etc.

Please note that refunds for expedited shipping fees will not be credited back to the payment account once the goods have been shipped.

Contact: 
If you have any questions  about the order, please get in touch with us at: service@custype.com