Custype sends an order confirmation email automatically after checkout. If you cannot find it, please check your spam, junk or promotions folder first.

If the email is still missing, the email address entered at checkout may be incorrect. Please contact us at service@custype.com with your name and order details so we can help check it.

Please contact us as soon as possible. We can help update the shipping address, phone number or email address only before the order has been shipped.

Once the parcel has been handed over to the carrier, address changes may be limited by the carrier's rules and the delivery country.

Please first check common delivery areas such as your mailbox, front door, parcel locker, reception desk, garage, building entrance or a neighbor's address.

If the package still cannot be found, please contact us with your order number and tracking number. We will help review the shipment details and advise the next step.

Please contact us as quickly as possible if you need to cancel an order. If the order has not entered processing or shipment, we will try our best to help.

If the order has already shipped, it cannot be canceled directly. You may request a return or exchange after receiving the item according to our return policy.

Custype supports free standard shipping for many destinations. Some countries or regions may not qualify for free shipping due to local delivery conditions, regional restrictions or carrier policy.

For the most accurate shipping information, please check the shipping details at checkout or contact us before placing your order.

You can track your parcel on the Track Your Order page by entering your order information.

If tracking has not updated immediately after shipment, please allow some time for the carrier to scan the package and refresh the tracking record.

Shipping time depends on the product, processing time, destination country and local carrier. Some customized or personalized items may require additional processing time before shipment.

International delivery may also be affected by customs inspection, holidays, weather or local carrier delays. For specific delivery times, please contact us at service@custype.com.

If the order has not shipped yet, please contact us and we will check whether expedited shipping can still be arranged.

Once the parcel has already been shipped, the shipping method usually cannot be changed.

Custype offers a 60-day return and exchange policy for eligible items. Returned items should be unused, in original condition and returned according to the instructions provided by our support team.

Please contact us before sending anything back. Returns sent without authorization may not be accepted. For full details, please review our Refund & Return Policy.

After we receive and inspect the returned item, we usually process the refund within 1–3 business days if the return is approved.

The time it takes for the money to appear in your original payment account depends on your bank, card issuer or payment provider.

On your iPhone, go to Settings > General > About > Model Name. The model name shown there is the phone model you should select when ordering.

You can also visit our Check Your Phone Size page for step-by-step guidance.

On most Samsung phones, go to Settings > About Phone or Settings > About Device. You can check the device name or model number there.

You can also visit our Check Your Phone Size page for step-by-step guidance.

Please make sure the selected case matches your exact phone model, because camera size, button position and phone dimensions can vary by model.

Usually no. Even when two iPhone models look similar, the camera cutout, button placement, phone size or corner shape may be different.

For the best fit and protection, please select the exact model shown in your phone settings.

Please contact us with your order number and clear photos of the item you received. Our team will check the order details and help you with the available exchange or return options.

If the issue is caused by selecting the wrong model at checkout, return shipping or replacement cost may depend on the situation and our return policy.

Yes. Most of the Custype crossbody phone cases come with detachable straps, so you can wear the case hands-free or remove the strap and carry it as a regular phone case.

Please check each product description because strap design may vary by style and phone case set.

Many Custype crossbody straps are adjustable, allowing you to customize the length for shoulder or crossbody wear.

Some fashion straps, chains or wristlets may have a fixed length. Please check the product details before ordering.

Card capacity depends on the wallet style. Most wallets are designed to hold 4–6 cards, while those with smaller capacities—such as slim wallets—typically accommodate up to 4 cards.

Please avoid overfilling the wallet, as this may affect closure, magnetic attachment or the overall shape of the accessory.

Yes. Custype offers selected straps, phone wallets, pouches, wristlets and other accessories for separate purchase.

You can browse current options in All Accessories. Availability may change by color, style and season.

Custype wallet phone cases are designed for practical daily carry, with features such as card slots, zippered pouches, magnetic wallets, secure strap attachment and hands-free carrying options.

Some wallet styles include RFID-blocking lining. Please check the product description for the exact features included with each item.

Yes. Custype crossbody phone cases are designed for hands-free daily carry and travel days, helping you keep your phone, cards and small essentials close while walking, shopping, commuting or sightseeing.

For travel, we recommend choosing a style with a secure wallet, pouch or zippered storage depending on what you need to carry.

Many Custype cases support wireless charging, but compatibility depends on the case structure, thickness and attached accessories.

For the best charging experience, please check the product description. If the case includes a removable wallet or pouch, remove the accessory before wireless charging.

Many Custype cases support MagSafe or magnetic wireless charging. Please look for MagSafe or wireless charging information on the product page before ordering.

You can also browse MagSafe phone cases to find compatible styles.

Yes. We recommend removing cards, magnetic wallets and detachable pouches before wireless charging. This helps improve charging stability and protects your cards and accessories.

Custype uses different materials depending on the style. Many wallet cases, crossbody cases and accessories are made with microfiber leather or vegan leather for a soft touch and durable everyday use.

Please check each product page for the exact material used in that specific style.

Custype cases are designed for everyday phone protection, including raised edges, fitted corners and practical coverage depending on the model.

Protection level may vary by style, so please check the product description for drop-protection details and case structure.

For daily cleaning, gently wipe the surface with a soft, slightly damp cloth. Avoid soaking the case, using harsh chemicals or rubbing the surface aggressively.

For light-colored cases, avoid long contact with dark denim, dyed fabric, ink or cosmetics, as color transfer may occur with daily use.

Light colors such as beige, cream or pale pink may show stains more easily than darker colors. Please avoid placing them against dyed clothing, dark bags or makeup for long periods.

A quick gentle wipe after daily use can help keep the case looking cleaner for longer.

Yes. Custype supports personalization for selected products, such as phone cases, wallets, round pouches and other compatible accessories.

Please check the product page or contact us if you are not sure whether a specific item can be personalized.

Some styles may support personalization on more than one item, depending on the product structure and available customization area.

If you would like to personalize multiple parts of a set, please contact us before placing the order so we can confirm what is possible.

Yes. Custype phone case sets are practical gift options for birthdays, holidays, travel, work, daily commuting and anyone who likes hands-free carry.

For gifts, please double-check the recipient's exact phone model before ordering.

Yes. Custype holds multiple U.S. design patents covering key product structures, including wallet phone case designs, detachable pouch systems, stand-related designs, and card-holder case structures.

These patents reflect Custype's commitment to original design and practical innovation. You can view the full list of registered patents on our Custype Patents & Original Designs page.

Custype's registered U.S. design patents include:

• US D1,095,507 S and US D1,021,879 S — Detachable wallet phone case designs covering removable storage and magnetic attachment systems.
• US D1,087,078 S and US Registration No. 7076861 — Stand-related designs for hands-free phone viewing.
• US D829,202 S and US D871,759 S — Modular pouch and small storage designs for daily essentials.
• US D1,008,238 S, US D830,356 S, and US D830,354 S — Protective case and card-holder designs combining phone protection with slim card storage.

For full details and patent drawings, please visit our Patents page.

Custype's patented designs are developed around real-life carry needs: quick phone access, secure card storage, detachable accessories, and comfortable hands-free options. When you buy a Custype product, you are getting a design that has been independently reviewed and registered as original by the U.S. Patent and Trademark Office (USPTO).

This means the structural and aesthetic details of your Custype case — from the wallet attachment mechanism to the pouch design — are the result of Custype's own research and development, not copied from other brands.

All Custype design patents are publicly registered and can be verified through official sources:

• Google Patents — search by patent number (e.g., US D1095507S)
• USPTO (United States Patent and Trademark Office) — the official U.S. patent registry

You can also view patent drawings and registration details on our Custype Patents & Original Designs page.

Yes. Custype welcomes thoughtful product reviews from editors, bloggers, YouTubers, TikTok creators, Instagram creators and other media partners whose audience is interested in fashion accessories, phone cases, travel essentials or hands-free everyday carry.

For specific collaboration details, please contact us at business@custype.com.

If you are interested, feel free to contact us directly at service@custype.com.

For press, media features, product roundups, gift guides, interview requests or editorial inquiries, please contact Custype with your publication name, article topic, deadline and the products you are interested in featuring.

You can reach us through our Contact page or email service@custype.com. If you have a specific press deadline, please include it clearly in your message.

For approved media, press or collaboration requests, Custype may provide selected product images, brand information, product details or other media assets for editorial use.

Please do not modify Custype images, logos or product information in a way that may misrepresent the brand, product features, materials or compatibility.

Yes. Custype is open to selected influencer and creator collaborations, especially for content related to fashion accessories, phone case styling, travel essentials, everyday carry, gifting, commuting and hands-free lifestyle.

Please send your social media links, audience region, average engagement, content examples and collaboration idea. We review each request based on brand fit, audience relevance and product availability.

If you would like to promote Custype and earn commission from eligible sales, you can apply through our affiliate or partnership program.

Please contact us with your website, social channels or promotional plan, and our team will share the available affiliate options if your application is a good match.

Custype may support selected wholesale, corporate gifting, team gifting or bulk order requests depending on product availability, quantity, destination and customization needs.

Please contact us with the product name, quantity, delivery country, expected timeline and whether personalization is required. We will review the request and provide further details where available.

Custype accepts major credit and debit cards, PayPal, Apple Pay, Google Pay, Shop Pay and selected local or installment payment methods depending on your region.

For more information, please visit the Payment page.

Please check that your city, state, postal code and country are entered correctly. Avoid putting state information in the city field and avoid unnecessary abbreviations.

If everything is correct but checkout still fails, please contact us and we will help review the issue.

Custype rewards allow members to earn points from eligible activities or purchases and redeem them for coupons or selected rewards.

You can visit the Custype Rewards Club page to learn more and check available rewards.