FAQ

  • 1. We support direct website inquiry of logistics status. You can click the link to enter the order number and email address.

    2. You can also check the email address you left when you placed the order. After the order is shipped, you will receive an email notification. You can click to view and track your order.

  • We support free shipping, except that some countries cannot deliver free due to regional and policy reasons. Please this link for details.

  • The Product adopted microfiber leather which is durable, absorbent, and soft ,is vegan leather, non-real leather.

  • We accept all major Credit/Debit Cards, along with PayPal, Apple Pay, Klarna, After Pay and Google Pay for diverse and convenient payment choices. For more details on our payment options, please visit this page

  • 1. If you'd like your name printed on the phone case, you can click this link to place your order. (Note: This link only includes the customization fee and does not include the phone case).

    2. If you have other customization requirements, please contact us via email (Service@custype.com).

  • Yes. If you’re not completely satisfied, you can return the item within 30 days of receiving it for a refund or exchange, as long as it’s unused and in its original packaging. Please note that personalized or custom-made items may not be eligible for a refund unless they are defective.